Insights from inside, outside, and across your organization delivered at the click of a button.
View scored internal customer data, external sentiment, and direct market feedback in a single dashboard
Scores by channel, product, or competitor let you quickly assess what’s working, and fix what’s not
Monitor thousands of multi-channel data streams simultaneously
Competitor data out-of-the-box to capitalize on advantages quickly
Pinpoint anomalies and collaborate with your team on the spot
Painlessly manage data silos with our technology-agnostic platform
Increase Marketing ROI
Uncover hidden personas and demographics
Go beyond reacting, to predicting and shaping customer engagement
Validate campaigns before they begin with direct consumer and market feedback
Advanced Analytics +   Social Intelligence + Market Research
The PS Customer Intelligence Platform
The PS platform elegantly combines internal and external structured and unstructured data, then analyzes and visualizes it in real time to create simple views and stories about your customers’ experiences.
The platform deploys with feeds from all relevant news and social channels, including Twitter, Facebook, Instagram, YouTube, LexisNexis, Reddit, Tumblr, blogs, boards, and forums, and also applies the same context and score to active market research data collected from surveys, panels, and communities – whether managed internally or by industry leaders such as Vision Critical and Qualtrics.
Shared centrally through the organization, these comprehensive insights help companies act quickly, make better decisions, and drive return on investment.
Get real-time, actionable marketing insights, out of the box.
Patent-pending, predictive scoring algorithms
Enterprise-grade social listening platform
Pre-populated competitor insights
Customizable customer, channel, and segment views
Internal Voice of the Customer (VOC) and market research data integration
Manage complex taxonomies across multiple data sources.
A comprehensive query discovery repository
Pre-built taxonomies and in-depth sentiment engines that are customizable in real-time
Third-party and internal data-integration capabilities
Searchable research reports delivered in context with permission-based access
Augment your team and skillset with our Industry-focused analysts.
Timely and relevant reports delivered when you need them
Tracking, analyzing, and interpreting data and trends on your behalf
Industry and technology expertise to supplement your Predictive Science solution
Discover net new markets, identify influencers, and track personas
Supplement traditional customer research with real-time insights.
Real-world consumer intelligence on your brand, products, industry, or marketing initiatives
Direct consumer feedback integrated with social analysis and market research to give context to your marketing
Data delivered scored and in context to allow you to immediately prioritize resources
Share knowledge and give feedback across your organization in real time
Triangulating on Advanced Analytics, Social Intelligence, and Market Research to Drive Conversions
A Fortune 500 customer realized they were sitting on valuable customer information in the form of transactional and community platform data, but they didn’t know how to capture and use the data to present more relevant, personalized offers.
We integrated community data – authors, keyinfluencers, social identities – with purchasing histories in one dashboard to get an in-depth understanding of customer behavior and preferences, and armed sales with a 360* view of their customers.
increase in new leads
higher conversion rate
Social Marketing Optimization via Advanced Analytics to Increase Attributable Revenue
A Fortune 500 client was looking for a way to capitalize on their enterprise-level social programs to generate more interest, customer value, and return on investment from their social media marketing.
We identified keywords, trending terms, and influencers missing from their strategy and pinpointed where, how, and when their audience wanted to hear from them.
additional trending terms identiﬁed
increased campaign impressions
attributable increase in revenue
Competitive Intelligence and Predictive Scenario Analysis to Keep Customers from Defecting
A Fortune 100 client needed a strategy to respond to an attack campaign from a close competitor.
We analyzed the overall impact of the competitor’s marketing through customer intelligence and the Voice of the Customer platform. We looked at several potential campaigns from our client to predict their outcomes, impacts, and effects on sentiment over time, and made recommendations for the best one.
customers who switched to the competition
potential customer churn
potential financial impact
We Tell You What You Need to Know. You Deliver.
As consumer expectations continue to evolve, it’s not enough to just keep pace. Those that are able to predict and act upon consumer behavior are more likely to see significant return on investment from their initiatives. Making sense of the mountain of data coming at you can be overwhelming. Our mission is to help you simplify complex feedback, align your teams, and make the most profitable decisions.
Predictive Science provides enterprise predictive analytics and social intelligence solutions that change the game when it comes to Voice of the Customer and market research initiatives.
The PS Customer Intelligence Platform and services help Fortune 1000 companies elevate their research initiatives by supplementing traditional customer research platforms and processes with real-time predictive insights from the combination of first party and third party data.
Our solutions are fine-tuned by industry and optimized for your company to give you the most comprehensive view of marketing and business performance available on the market today.
Prior to Predictive Science, Steven was the founder and executive practice lead for Dell’s Digital Strategy and Innovation consulting practice. He also served as the director and co-founder of Dell’s digital and social commerce innovation labs, where he led strategic efforts in creating, experimenting, partnering, and launching digital and big data technologies.
Steven serves on the boards of Brand Innovators, Digital Strategy Innovation Summit, Chief Strategy Officer Magazine, and Tech Media. He also continues to advise Carnival Cruise Lines, VMware, and Verizon’s digital executives.
As VP of Project Management, Jaime brings his experience in engineering and management to make sure that Predictive Science hits their product launch goals. Jaime has been with Predictive Science since its founding in 2013.
Prior to joining Predictive Science, Jaime worked for Dell as an Applications Manager, where he was responsible for integrating and developing applications across a variety of platforms. Previously, Jaime has worked with a number of large technology and marketing companies, including startups, with a variety of roles in design and engineering.
Allison is a proven executive with over 20 year’s experience in sales and marketing. As Vice President of Marketing she is responsible for the strategic direction and execution of all aspects of marketing.
Prior to Predictive Science she was Vice President of Marketing for Hearst owned CDS Global, the worldwide leader in business process outsourcing for the magazine publishing industry. There she oversaw all marketing functions and spearheaded a global rebrand, launched a new website, and created sustainable processes around public relations, content marketing, social media marketing, content marketing, demand generation, and corporate events.
Before CDS Global Dancy held a variety of leadership roles in sales, partner channels, strategic alliances, demand generation & marketing at companies such as Lotus Development, IBM, Dell, and OpenText/Vignette.
Lisa is a seasoned veteran with 24 years of experience in leadership, program/project management, Six Sigma methodologies and operations management. Prior to Predictive Science, Lisa worked for Verizon in a variety of positions.
During her tenure at Verizon, she was a pioneer in the social media world, creating the Verizon Social Media Command Center that focused on aligning the organization around the creation a cohesive social media customer strategy.
She also created a best-in-class program/project management organization that set the standards for managing programs, and launched a marketing framework to drive the on-going development of critical digital marketing knowledge and skills.
As the Vice President of Program Management, she uses her skills to ensure that we deliver world-class products and solutions to fit our clients needs.
Ryan earned a law degree with honors from George Washington University, and has spent his career practicing intellectual property and technology law with a focus on computer software and electronics. He leverages his technical background and legal experience to help Predictive Science stake out leading positions relating to its technology.
Prior to joining Predictive Science, Ryan worked at two of America’s largest law firms advising Fortune 500 companies and startups on patents, intellectual property protection, trade secrets, technology licensing, negotiations, and complex litigation.
Before pursuing law, Ryan earned an electrical engineering degree from Brigham Young University and worked as a Systems Engineer and software developer for Lockheed Martin where he oversaw development and management of big data processing systems for the U.S. intelligence community.
Jamey Heinze is Senior Vice President and CMO In-Residence at Predictive Science. In this role he leads the company’s new client engagement and business development activities, drawing upon and sharing insights gleaned from 25 years of sales and marketing experience across technology industries.
Prior to joining Predictive Science, Heinze served as Chief Marketing Officer at CDS Global, a subsidiary of Hearst Corporation and the worldwide leader in business process outsourcing for the publishing industry. There he implemented a comprehensive, closed-loop marketing engine and drove the company’s efforts to cultivate awareness and generate demand in emerging markets.
Before CDS Global, Heinze led global demand generation for OpenText/Vignette, and data services product management for Level 3/Broadwing. Earlier in his career, he worked with Xerox, Sprint, MCI, and Worldcom in a variety of direct sales positions.
An alumnus of Penn State University, Jamey graduated with highest honors.
Phil has worked as a software engineer, manager, and architect for the past 15 years. Prior to joining Predictive Science, Phil worked for 6 years at Cartera Commerce, Inc. where he was a key member of the engineering and management teams that built several high traffic web properties for the financial industry.
After joining Predictive Science in 2013 as a Senior Architect, Phil began building the core of what would become the Predictive Science platform. In 2015 Phil was promoted to Vice President of Engineering where he maintains a hands-on approach and works closely with the engineering team to code and architect the next generation of features on a daily basis.
Ann Thayer is a seasoned veteran with 17 years of experience in leadership and operations management. Prior to Predictive Science, Ann worked for Verizon in a variety of positions. She helped pioneer the Verizon Support team responsible for delivering customer care solutions within Twitter, Facebook and Forums and she worked across all organizations within Verizon to create a cohesive social media customer strategy.
Ann is a passionate leader that is able to analyze situations, quickly identify solutions and bring the right people together to implement those solutions. As the Vice President of Strategic Accounts, she utilizes these skills to ensure that our clients receive world-class products and solutions to fit their needs.
Rod has worked as a technologist, product executive, and entrepreneur for more than 20 years, holding leadership roles in companies ranging from startups to enterprise players.
Prior to Predictive Science, Rod led Product & Engineering for the Dell subsidiary, Marketvine, which developed innovative SaaS solutions for large retailers. As a result, he is named in four patents. Rod is also the founder and CTO of CrowdMesh, a startup in the social media analysis space.
Rod's passion for delivering creative solutions to customer problems makes him a natural leader for product development in areas including SaaS, big data, social media and eCommerce.
Phillip brings 15 years of experience in media technology, systems engineering, and IT leadership to his VP Technology and DevOps role at Predictive Science.
Before joining Predictive Science, Phillip worked as a cloud infrastructure engineer for Allegiance, Inc. and principal systems engineer for DTI and spent six years as a systems engineer for the Walt Disney Internet Group.
Are You Ready To Be Part Of The Action?
If you’re ready to roll up your sleeves, jump into the action, and make a huge impact, we’d love to hear from you.